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Company and Policies

Company and Policies

  1. To contact us by EMAIL: sales@mirrorlady.com,
    or phone 516-767-8081/EST, Monday-Friday 9-5:30, Saturday, 11-5:30.  Closed Sundays.  Please allow 24 hours for response to emails or phone calls.  The Mirror Lady.com is a North Shore Antiques Advisory Site.  

    FREE INSURED STANDARD SHIPPING ON ALL MIRRORS by Ground or Truck within the Continental USA.

    Our mirrors are packed as carefully as is humanly possible, but sometimes UPS, FedEx or truck carriers are not as careful as they should be.  PLEASE INSPECT YOUR MIRROR IMMEDIATELY UPON DELIVERY AND KEEP ALL PACKAGING MATERIALS.   For truck deliveries:  Ask the driver to wait while you or your representive inspects the mirror.  Mirrors are always packed in SEPARATE BOXES.  If you are expecting two mirrors, there will be two boxes.  If the driver cannot wait,  sign the Bill of Lading with the words "ACCEPTANCE PENDING INSPECTION FOR HIDDEN DAMAGE" above or below your signature.  We must report damage to the carrier within 3 days of delivery.  Call or email us about any problems right away.  We'll make every effort to resolve them promptly and to your full satisfaction.    

    DELIVERY TIME:  Average delivery time for the majority of mirrors is 2-4 weeks, but for a few styles that are made to order with a specific finish, or made by hand, it can take longer.  Other factors influencing delivery time include the size and weight of the mirror, method of shipment (FedEx, UPS or Truck), and complexity of packing required.  A small mirror can be bubbled and doubled-cartoned relatively quickly.  A large mirror must be palleted, supported by ballast boxes (like bookends) to keep it upright,  shrink-wrapped and shipped by truck.  UPS and Fedex track numbers will be emailed to you as they are available.  Truck shipments cannot be tracked that way.  However, the trucking company will call you directly to schedule a delivery appointment--they won't just show up and leave the mirror on your lawn.  If you need a mirror by a specific date, or if you require expedited shipping, please call or email, and we can discuss how your needs may be best accommodated.


    INTERNATIONAL CUSTOMERS:   We can ship anywhere in the world. But international shipping charges are high. For a quote, please email style name and shipping address, including postal code, to sales@mirrorlady.com.   All applicable taxes and/or Customs Duties are the responsibility of the purchaser. 

    A NOTE REGARDING MEASUREMENTS:   Mirror measurements are in inches FROM FARTHEST POINT TO FARTHEST POINT on the frame. They include all tiny details out to the very edge of the frame; top, bottom or side. If you need just the mirror glass measurements, please email or call.

    OUR REFERENCES:  We know it can be scary ordering from the web. So we thought you'd like to know that our mirrors have been purchased by:  The United States Senate (Hart Office Building); the Henry B. Plant Museum, Tampa, FL; HGTV's "Designer's Challenge" series (Ernie Roth's Malibu, CA bathroom remodel and Andrea Schumacher's Evergreen, CO project;) and "Rate My Space" (premiering June 2008); PBS for "The War That Made America"; TLC Cable's "While You Were Out" series (Lexington, KY bedroom remodel); Neiman Marcus, San Francisco; The Hudson Hotel, West 58th Street, NYC; Caesar's Palace Beauty Salon, Las Vegas, NV; Hilton Hotels-Palmer House, Chicago, IL; The Waldorf-Astoria Hotel, NYC; Warner Brother Pictures for "Oceans 13" and "The Poseidon Adventure"; Paramount Pictures for the 2008 Eddie Murphy movie "NoWhereLand"; the Broadway musical "Lestat"; cheval (full-length) mirrors for Polo/Ralph Lauren stores throughout the US, Asia and Europe; vanity mirrors for J. Crew stores; and for Joan Collins's appearance on the "Guiding Light".

    We've been featured in magazines such as "Renovation Style", House Beautiful's book "Senational Baths" (page 112);  "Real Simple", "Domino", "Lucky Magazine", "European Home & Garden", "Good Housekeeping", "Better Homes & Gardens", "Romantic Homes", "Elements" and "Jane". Established on the web since 1999, The MirrorLady.com puts customer service first. Call us at 516-767-8081 (Eastern Standard Time) if you have any questions or concerns.

    RETURNS/EXCHANGES/REFUNDS:   We want you to be pleased with your MirrorLady purchase. If it does not suit your needs, please notify us via email with 3 days of delivery.  To return or exchange a mirror, email sales@mirrorlady.com with your name, address, phone number, the name of the mirror, and the reason for return. We'll email you a Return Authorization Number and the address to use for the return. SPECIAL ORDERS AND CUSTOM ORDERS CANNOT BE RETURNED.  

    Secure the mirror in its original packaging. We can't accept merchandise not in its original packaging, or as professionally packed by a shipper such as Mailboxes Etc., UPS or FedEx store.  Please ship the returned item prepaid and INSURED, in case the mirror is damaged in transit.   We do not charge restocking fees.  If you have any questions, call us at 516-767-8081, or email at sales@mirrorlady.com.   Please note: we cannot accept returns for merchandise shipped to destinations outside the United States. 


    Exchanges:   You may exchange your mirror for another style. In that case, we'll issue a full credit against another selection of your choice. If you have any questions about our return or exchange procedures, please don't hesitate to contact us.

    Please Note:  Our Venetian Mirrors are handmade. As is typical of handmade items, the actual mirror may differ in small details from the photograph on the website. Actual size is within 1 inch of listed dimensions.  We value the unique and individual touch of an artisan's hand, and hope that you will also.   Also Note:  Because the quality of color reproduction differs from one computer screen to another, there may be small differences between the actual finish on a frame and what you see on your screen.  If you have questions about a color or finish, please contact us for clarification.  We cannot be responsible for the accuracy of color reproduction on your computer screen.

     


  1. To contact us by EMAIL: sales@mirrorlady.com,
    or phone 516-767-8081/EST, Monday-Friday 9-5:30, Saturday, 11-5:30.  Closed Sundays.  Please allow 24 hours for response to emails or phone calls.  The Mirror Lady.com is a North Shore Antiques Advisory Site.  

    FREE INSURED STANDARD SHIPPING ON ALL MIRRORS by Ground or Truck within the Continental USA.

    Our mirrors are packed as carefully as is humanly possible, but sometimes UPS, FedEx or truck carriers are not as careful as they should be.  PLEASE INSPECT YOUR MIRROR IMMEDIATELY UPON DELIVERY AND KEEP ALL PACKAGING MATERIALS.   For truck deliveries:  Ask the driver to wait while you or your representive inspects the mirror.  Mirrors are always packed in SEPARATE BOXES.  If you are expecting two mirrors, there will be two boxes.  If the driver cannot wait,  sign the Bill of Lading with the words "ACCEPTANCE PENDING INSPECTION FOR HIDDEN DAMAGE" above or below your signature.  We must report damage to the carrier within 3 days of delivery.  Call or email us about any problems right away.  We'll make every effort to resolve them promptly and to your full satisfaction.    

    DELIVERY TIME:  Average delivery time for the majority of mirrors is 2-4 weeks, but for a few styles that are made to order with a specific finish, or made by hand, it can take longer.  Other factors influencing delivery time include the size and weight of the mirror, method of shipment (FedEx, UPS or Truck), and complexity of packing required.  A small mirror can be bubbled and doubled-cartoned relatively quickly.  A large mirror must be palleted, supported by ballast boxes (like bookends) to keep it upright,  shrink-wrapped and shipped by truck.  UPS and Fedex track numbers will be emailed to you as they are available.  Truck shipments cannot be tracked that way.  However, the trucking company will call you directly to schedule a delivery appointment--they won't just show up and leave the mirror on your lawn.  If you need a mirror by a specific date, or if you require expedited shipping, please call or email, and we can discuss how your needs may be best accommodated.


    INTERNATIONAL CUSTOMERS:   We can ship anywhere in the world. But international shipping charges are high. For a quote, please email style name and shipping address, including postal code, to sales@mirrorlady.com.   All applicable taxes and/or Customs Duties are the responsibility of the purchaser. 

    A NOTE REGARDING MEASUREMENTS:   Mirror measurements are in inches FROM FARTHEST POINT TO FARTHEST POINT on the frame. They include all tiny details out to the very edge of the frame; top, bottom or side. If you need just the mirror glass measurements, please email or call.

    OUR REFERENCES:  We know it can be scary ordering from the web. So we thought you'd like to know that our mirrors have been purchased by:  The United States Senate (Hart Office Building); the Henry B. Plant Museum, Tampa, FL; HGTV's "Designer's Challenge" series (Ernie Roth's Malibu, CA bathroom remodel and Andrea Schumacher's Evergreen, CO project;) and "Rate My Space" (premiering June 2008); PBS for "The War That Made America"; TLC Cable's "While You Were Out" series (Lexington, KY bedroom remodel); Neiman Marcus, San Francisco; The Hudson Hotel, West 58th Street, NYC; Caesar's Palace Beauty Salon, Las Vegas, NV; Hilton Hotels-Palmer House, Chicago, IL; The Waldorf-Astoria Hotel, NYC; Warner Brother Pictures for "Oceans 13" and "The Poseidon Adventure"; Paramount Pictures for the 2008 Eddie Murphy movie "NoWhereLand"; the Broadway musical "Lestat"; cheval (full-length) mirrors for Polo/Ralph Lauren stores throughout the US, Asia and Europe; vanity mirrors for J. Crew stores; and for Joan Collins's appearance on the "Guiding Light".

    We've been featured in magazines such as "Renovation Style", House Beautiful's book "Senational Baths" (page 112);  "Real Simple", "Domino", "Lucky Magazine", "European Home & Garden", "Good Housekeeping", "Better Homes & Gardens", "Romantic Homes", "Elements" and "Jane". Established on the web since 1999, The MirrorLady.com puts customer service first. Call us at 516-767-8081 (Eastern Standard Time) if you have any questions or concerns.

    RETURNS/EXCHANGES/REFUNDS:   We want you to be pleased with your MirrorLady purchase. If it does not suit your needs, please notify us via email with 3 days of delivery.  To return or exchange a mirror, email sales@mirrorlady.com with your name, address, phone number, the name of the mirror, and the reason for return. We'll email you a Return Authorization Number and the address to use for the return. SPECIAL ORDERS AND CUSTOM ORDERS CANNOT BE RETURNED.  

    Secure the mirror in its original packaging. We can't accept merchandise not in its original packaging, or as professionally packed by a shipper such as Mailboxes Etc., UPS or FedEx store.  Please ship the returned item prepaid and INSURED, in case the mirror is damaged in transit.   We do not charge restocking fees.  If you have any questions, call us at 516-767-8081, or email at sales@mirrorlady.com.   Please note: we cannot accept returns for merchandise shipped to destinations outside the United States. 


    Exchanges:   You may exchange your mirror for another style. In that case, we'll issue a full credit against another selection of your choice. If you have any questions about our return or exchange procedures, please don't hesitate to contact us.

    Please Note:  Our Venetian Mirrors are handmade. As is typical of handmade items, the actual mirror may differ in small details from the photograph on the website. Actual size is within 1 inch of listed dimensions.  We value the unique and individual touch of an artisan's hand, and hope that you will also.   Also Note:  Because the quality of color reproduction differs from one computer screen to another, there may be small differences between the actual finish on a frame and what you see on your screen.  If you have questions about a color or finish, please contact us for clarification.  We cannot be responsible for the accuracy of color reproduction on your computer screen.

     




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